Refund Policy

Last updated: 2026-10-09

1. The nature of commissioned artwork

Artwork is created specifically for each client. For this reason, many consumer-protection frameworks (for example, EU withdrawal-right rules) recognize that custom-made or personalized goods may not be subject to return once work has started. This policy nonetheless explains, transparently and with no hidden fees, how refunds are handled on this site.

2. Full refund

You are entitled to a full refund of any payment made if: (a) BLIXEUR is unable to complete the commission for any reason, or (b) you cancel the order before any work on it has begun.

3. Partial or no refund

If work has already started (sketches, progress, hours spent), the deposit may be non-refundable in whole or in part, as it corresponds to time and effort already invested. This condition will always be disclosed to you before you make any payment, never afterward.

4. How to request a refund

Write to [email protected] with your name, a reference for the order (e.g., the date of the WhatsApp conversation), and the reason for your request. You will receive a response within 14 days at most.

5. Refund method

Refunds are returned via the same payment method originally used, unless another arrangement is agreed upon by both parties.